Okay so I know that I shouldn't have tried out BigFlix anyway. For the simple reason that Reliance cannot run a basic online business because their customer care is really the worst in the whole wide world. But anyway, I thought I'd give it a shot. You know, try the one month rental and take it from there.
Day 1
I decide that I want to register for BigFlix. I go online, choose the appropriate plan. Register. I choose the pay-by-cash option in which a BigFlix associate visits you to collect the money within 24 hrs of registration. You're given an Order number.
What happens
Nobody comes to collect the money for 2 days. No phone call nothing.
A call to their customer care leaves me shocked because apparently they can't do anything till the time become a member. But I can’t become a member till the man comes to pick up the money.
Day 3-4 (don’t know which anymore)
I almost think of chucking BigFlix, but something makes me give them a second chance.
I decide to go to a reliance webworld and pay the money there so that they can activate my membership. It was obvious that nobody would come and collect it.
What happens
I walk around, find the damned store but they tell me they have some network issues and I'll have to come back tomorrow.
Thankfully, quite unlike a typical Reliance response, an employee agrees to help me out if I pay in cash and fill out a second form for membership so that they can do it all offline. I agree.
I'm asked to wait till afternoon the next day to receive my login ID and password to be able to order movies online.
God bless that man's soul.
Day 4-5
its afternoon and I haven't yet received the loginID.
I decide to call customer care and after explaining my problem thrice I give up and just ask for the reliance webworld's number so that I can deal with this myself.
guess what? They don't have the telephone numbers of their stores.
And like always, the customer care cannot help till I become a member.
Which I will become once reliance webworld inputs my request.
Which reliance webworld will do once I remind and threaten them.
Which I will do when I find their number!
*tearing my hair out*
PS: the nice guy at reliance webworld offered his personal number to me when I went there but I refused thinking I can always customer care. Naive!
Faith restored
Okay so I knew they'd come around! :) so my faith in bigflix was justified... to some extent.
they delivered my movies to me today.
but i still maintain that their customer service sucks.
I received no mail or call about my account activation and the call centre was hopeless.
Update: A bigflix delivery guy asked my friend for Dussehra bakshish :D that's really weird. God forbid Dominos Delivery guys start that too!
